01
A medical team you can reach
Start a conversation about routine, nonemergency concerns. Text, photos, phone or video can help your clinician understand what’s going on.
BATAVIA’S ACCESS TO CARE
Your care.
Your choice.
A medical team within reach. A decision that stays with you.
TAP makes it easier to connect with a licensed medical professional for everyday health needs. Batavia City Council approved the program. Learn what it offers or choose how to opt out now.
$9/monthPer participating utility account
Up to 10People at your eligible address
Your choiceParticipation is optional
The program begins with 60 days of service at no charge. The City will give you written notice at least 30 days before the first TAP charge. You can opt out now.
✓ No explanation needed✓ No medical details needed to opt out✓ Choose online, text or phone
WHY PARTICIPATE?
Everyday care.
A little less complicated.
When a health question interrupts your day, having someone to turn to can make the next step easier.
More about TAP02
Help with the next step
Get guidance on treatment and prescriptions when clinically appropriate, compare available pharmacy prices, and get help finding local care.
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Support for your household
The program covers up to 10 people at an eligible address for one monthly fee. TAP can complement your regular doctor and existing health coverage.
TAP is not health insurance and does not replace in-person or emergency care. Medicines, testing, imaging and other outside services may cost extra. For an emergency, call 911.
A SIMPLE DECISION. THREE EASY WAYS.
Opt out on your terms.
Choose whichever is easiest. Use the name and full service address shown on your utility bill. The utility account number is optional on the web form. TAP is accepting opt-out requests now.
01 / ONLINE
Open the form.
Or scan and go.
Enter your name, full service address and contact details, then submit your request. You can leave the utility account number blank.
Open opt-out form Opens TAP’s form in a new tab.
On a different device?
Open your phone’s camera, point it here, and tap the link.
Download QR code02 / TEXT
One word
to get started.
Text DECLINE to:
(855) 687-3113- Tap below to open a prefilled text.
- Send DECLINE.
- Open the link in TAP’s reply and complete the opt-out form.
Sending the keyword starts the process; complete the form to submit your request. Message and data rates may apply.
03 / PHONE
Rather talk
it through?
Call TAP’s participation line:
(855) 687-3113- Say you want to opt out of the Batavia program.
- Follow the automated prompts and provide your utility-account details.
- Ask for confirmation of your request and any next steps.
This is the participation line. For medical care, use the contact information in your TAP member materials.
After you submit
Keep the confirmation of your request. Receipt of a request and a change to your utility bill are separate steps. If you need help confirming the status, contact TAP at (855) 687-3113.
CLEAR ANSWERS
Before you decide.
Your choice should be informed.
And it should be easy to make.
What did Batavia approve?
Batavia City Council approved the Batavia Community Health Improvement Program for eligible residents and businesses. The program gives participants access to TAP’s medical team for routine, nonemergency needs. The fee is $9 per month per participating utility account and covers up to 10 people.
Do I have to participate?
No. Participation is optional. The program includes eligible utility accounts unless the account holder opts out. You can opt out now using TAP’s web form, by text or by phone. You can also opt out by mail or in person at Batavia City Hall. See the City’s program notice for details. You do not need to give a reason.
What information will I need to opt out?
Have the account holder’s name and full service address with unit number and ZIP code. The web form also requests a phone number; you can provide an email address. Your utility account number is optional and can be left blank. Do not include symptoms, medical records, payment-card numbers or a Social Security number.
Will opting out affect my utility service?
Declining TAP participation does not cancel your utilities. Continue paying your utility charges as usual. Any TAP billing change is handled through the participation and billing process.
How do refunds and billing changes work?
After the program’s launch, during your first 12 months of paid participation, contact the City of Batavia to request a refund. If you qualify, the City can refund up to $9 for each month you paid. The City can confirm the amount and when a billing change will appear. Contact TAP for help with your opt-out request, and keep your confirmation.
Does texting STOP opt me out of the program?
STOP is used for text-message preferences. To start a program opt-out, text DECLINE to (855) 687-3113, then complete the form in the reply. You can also go directly to the web form or call the participation line.
Can I still use my own doctor and insurance?
Yes. TAP complements your usual care. It is not health insurance, and some concerns require an in-person evaluation. Your clinician can help you understand the appropriate next step. For emergencies, call 911.
YOUR HOUSEHOLD. YOUR DECISION.