Decline participation

YOUR HOUSEHOLD REQUEST

Decline participation

Use your utility account details. Fields are required unless marked optional.

Your city or county, and state

Enter your own community to check availability. Tap confirms your household’s eligibility by text before providing care.

Tap uses your service address and account details to locate your household.

Check your community to begin your request.

01Account holder

First nameLast name

Utility account number

Enter the full number exactly as it appears on your bill, including any leading zeros.

02Service address

The address where the community program is billed.

Street addressApartment, suite or unitOptional

City or townStateZIP code

03How to reach you

Phone numberEmail address

So Tap can follow up if details are needed to process your request.

By selecting “Submit decline request,” you are asking to decline your household’s participation in its Tap community program.

Your details go directly to Tap’s participation system.

When will my bill change?

Allow up to 72 hours for processing. Your community’s billing schedule determines when the change appears. Tap can confirm your request’s effective date and any applicable refund. A bill already in progress may need a correction.

Local notices explain the billing start, deadlines and refund terms. Contact Tap if you need help with a charge.