How it works
Tap connects patients to quality healthcare. In just a few minutes, our doctors can assess your symptoms, recommend treatments, and even send prescriptions to your local pharmacy with a simple text. We’re here to remove barriers to care, empowering patients to take charge of their health with just a tap.
Tap works by partnering with cities to bring the service to their entire community as a low-cost, optional benefit for residents. If you live in a city that partners with Tap, you already have access. See if your city is covered.
How it works
1. Send a text
When you’re not feeling well, just text your city’s dedicated Tap number. No app to download, no account to create, no appointment to schedule.
Just send a message describing how you’re feeling and a medical provider will take it from there.
2. Talk to a provider and get care
Within a couple of minutes, a real medical provider will respond. They’ll ask you a few questions about your symptoms, figure out what’s going on, and walk you through your options.
If you need a prescription, they’ll send it straight to your nearest pharmacy.
3. Get back to your day
That’s it. No waiting room, no co-pay, no half-day lost. Your provider will check in on how you’re feeling in 48 hours to make sure you’re on the right track.
What to expect from our services
Discover the range of services and benefits available to you.
Medical Advice
Our team of doctors are experienced and trained in a wide range of treatments
Prescriptions
We can prescribe medications and send them to your pharmacy of choice
Provide Doctor’s Note
No appointments necessary, we are here for you with just a simple text, call, or facetime
Your own medical profile
You will have your own medical profile where we will keep all your health data
Follow Up and Referrals
After any treatments we provide, our doctors will follow up to make sure you doing well and if there are special situations that require a specialist we can provide referrals
“This was our first time using a telehealth service!
This saved me soooo many trips into the doctors office.”
-TROUP RESIDENT
Frequently
asked questions
Frequently asked questions
Tap is a text-based telehealth solution which provides you with the care you need when you need it.
You sure can! Although all care must begin with a text, we have the capability to move to a virtual video call or phone call, depending on your preference.
Although many of our patients love to sign up ahead of time (and we encourage you to), it is not required to register first. You can simply text in, and you will be give the link to sign up during your treatment.
Anyone who is a water utility bill customer within:
- Ferris, Texas
- Henderson, Texas
- Troup, Texas
- Crandall, Texas
- Mabank, Texas
- Algonquin, Illinois
Anyone who resides within the county limits of Chesterfield County, South Carolina.
Our payment model is simple. We charge a small monthly fee (less than $10!) on your water utility bill that covers an entire household (up to 10 people). For this low cost, you will have unlimited access to our medical team 7 days / week for 14 hours per day during our operating hours. You can use our services 10 times per day, or 1 time per day, you are not charged per use, only the monthly fee.
Our providers are ready and eager to treat you any time between the hours of 8:00am-10:00pm CST (7:00am-10:00pm CST for Algonquin, Illinois)
Just how you would text a friend, you send us a text when you need us. No app is required.
Text (839) 887-0365.
No. If you are experiencing a medical emergency, please dial 911 immediately. In the case that one of our providers identifies your case as an emergency, we will assist you in getting you quickly the care that you need and stay with you for every step.
You bet. Our platform is HIPAA compliant and your medical information will never be shared with City or Village officials or any 3rd parties. Your care is safe with us.
We get it. We would be sad if this wasn’t available in our city, too! If you want to bring our services to your city, simply email info@mdhealthpathways.com with your city and we will reach out to your city officials.
Great question! Tap operates under the parent company MD Health Pathways.
Absolutely. Our experienced medical team is made up of board certified Medical Doctors, Physician Assistants, and Nurse Practitioners.
No, that is the beauty of our service! There is no pre scheduled appointment required. When you need us, just shoot us a text and a provider will get back to you within 2 minutes within our working business hours.
Our hours are from 8am-10pm CST.
7am-10pm CST in Illinois
MD Health Pathways’ home office is in Dallas, Texas.
Nope. We will never ask for a co-pay or request any payment aside from your small monthly utility bill.
We treat patients of all ages, from infants to geriatric individuals. Our experienced providers are equipped to offer comprehensive care for every stage of life, including pediatric care for infants and children, adolescent care, adult health services, and geriatric care tailored to older adults.
Yes, our Tap Telehealth providers can prescribe medications and offer medication refills as needed. The only exception is that we do not prescribe narcotic medications. Our goal is to provide safe and effective care for a wide range of non-emergency health needs.
Yes, we can provide school and work notes after your visit.