Privacy Policy

 

At Tap Telehealth, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our telehealth services, you consent to the practices described below.

1. Information We Collect

To provide quality healthcare services, we may collect the following information:

  • Personal Information: Name, age, gender, email, phone number, address (latitude and longitude).
  • Health Information: Past, present, and future medical history.
  • Technical Information:
    • Communication data during interactions with us.
    • Public IP logs from our web servers (timestamp, public IP, web path).
    • Data collected via our debugging tool (Sentry).
 

2. How We Use Your Information

We use your data solely for healthcare-related and technical purposes, such as:
  • Identifying healthcare providers who meet your needs and are certified in your state.
  • Supporting treatment activities, including specialist referrals and prescription services.
  • Improving our platform and identifying areas for future development.
  • Reporting anonymized, aggregated data to governmental institutions as required.
 

3. Sharing Your Information

We share your information only when it is necessary to support your care, operate our services, or comply with legal requirements. Tap Telehealth does not sell your information and does not use it for purposes unrelated to your care or the functioning of our platform.

With your authorization
We may share your information with other healthcare providers or household members if you give us explicit permission to do so.

With partners who help us deliver our services
We may share limited information with trusted business and technical partners who support our operations. This includes secure data storage providers, analytics providers, communication platforms, and other vendors who assist in maintaining the reliability and performance of Tap Telehealth Services. These partners may use your information only as needed to provide services on our behalf and must protect it in accordance with our requirements.

Use of artificial intelligence

Tap Telehealth uses artificial intelligence (AI) to support the delivery of healthcare services. This includes processing your health information to suggest diagnoses, generate diagnostic questions, and summarize clinical encounters. Your healthcare provider reviews all AI-generated content before it is used in your care or communicated to you.

AI processing is performed by trusted technology partners who are contractually required to protect your information and comply with applicable privacy and security requirements. All AI processing of your health information occurs within the United States.

We do not use your health information to train AI models. Your data is processed only to provide services directly related to your care.

As required by law
We may share your information when needed to meet legal, regulatory, or governmental obligations. This includes responding to valid subpoenas, court orders, compliance reviews, or investigations.

Protection of text messaging opt in data
Tap Telehealth does not share text messaging opt in information or SMS and RCS consent data with any third party or affiliate for purposes unrelated to delivering our messaging services. All categories of data described in this Privacy Policy exclude SMS and RCS opt in data and consent. Messaging related information is shared only with vendors who directly support message delivery, such as messaging platform providers and mobile carriers. We do not sell, transfer, or disclose this data for marketing or any purpose outside the operation of our messaging services.

 

4. Protecting Your Information

We follow industry best practices to safeguard your data:
  • Encryption: Data is encrypted during transmission and storage to ensure confidentiality.
  • Access Controls: Only authorized personnel can access your information, using strict authentication measures.
  • Auditing: We maintain technology to track who has accessed any database or storage component.


5. Cookies and Tracking

We do not use cookies or other tracking technologies on our website or app. However, we store some data in your device’s local storage to ensure proper app functionality. This data is not used for tracking purposes.


6. Your Rights

As outlined in our Notice of Privacy Practices:
  • You can access, correct, or delete your medical records.
  • You may request confidential communication methods or limit data sharing.
  • You have the right to file a complaint if you believe your privacy rights have been violated.
  • For detailed rights and procedures, refer to pages 1 and 2 of our Notice of Privacy Practices (ENPP).


7. International and State Compliance

Tap Telehealth operates in multiple states. We adhere to all applicable local and federal data protection laws, ensuring:
  • Data encryption during transit and at rest.
  • Compliance with state and federal privacy regulations.


8. Contact Us

For any questions or concerns regarding your privacy or this policy, contact us at:
Address: 5956 Sherry Lane 20th Floor, Dallas, TX 75225
Thank you for trusting Tap Telehealth with your care. We are committed to protecting your privacy and delivering exceptional healthcare services.

Last updated: 12/08/2025